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Focus on improved data security and customer service will drive investment boost in technology. Regulatory pressures and recent cases of customer data exposure in the insurance sector could mean more investment in technology, ...

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Earlier this week, MSN Money published the results of a national Zogby poll they commissioned on who delivers the worst customer service. The winner was AOL, ranked "poor" by 47% of respondents,... [[ This is a content summary only. Visit my website for full links, other

Beginning later this year, the telephony start-up will take over customer service, payment processing, and network infrastructure for Yahoo's VoIP service.

Beginning later this year, the telephony start-up will take over customer service, payment processing, and network infrastructure for Yahoo's VoIP service.

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